Returns information

The Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased good.

If the Buyer decides to exercise the right of withdrawal, he must communicate this to the Seller via email to or by fax to the number 0818703423 or by registered letter with return receipt to the Supplier's address, provided that such communications are confirmed by sending a registered letter with return receipt to the Supplier's address within the following 48 (forty-eight) hours. The stamp affixed by the post office on the receipt issued will be authentic between the Parties. For the purposes of exercising the right of withdrawal, the sending of the communication may validly be replaced by the return of the purchased goods, provided within the same terms. The date of delivery to the post office or courier will prevail between the Parties.

The return of the goods must in any case take place no later than 14 (fourteen) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this article are the costs of returning the goods to the Supplier and of re-sending them by the Supplier in the event of a non-defective item.

The Supplier will refund the entire amount paid by the Buyer free of charge within 14 (fourteen) days of receiving the notice of withdrawal, and in any case not before having received and checked the integrity of the returned goods.